About Products
Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
About Usage
For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed. Proper care is essential to extend the life of your wig. Follow these daily hair care tips:
Saturate the wig with warm water.
Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in downward motion to prevent tangling)
Hold the wig cap and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with microfiber towel to minimize frizziness.
Let the wig air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.
Of course! Our hair is 100% human hair, and it can be restyled. You can restyle them using a hairdryer, straightener, or curling iron based on your preferences. After styling, you may use leave-in conditioner or hair serum to prevent dryness.
About Shipment
We use Express Delivery(DHL/Fedex), it only takes 2-5 working days to receive the product, you only need to pay $9.9
Most of our products are shipped within 24 hrs after placing an order. We use Express Delivery(DHL/Fedex), it takes 2-5 working days to receive the product.
We currently partner with DHL and FedEx for shipping.
We are sorry that we can not ship to PO. Box , APO and FPO address. Please provide us with a physical address when placing an order so we can ship your order promptly.
Sorry, currently we do not offer overnight-shipping. Orders might take one business day to process, and 2-5 business days for shipping (except remote countries).
About Payment
If you encounter any issue checking out your order, you can try using a different payment method. Also, please contact us(Email:service@sleepts.com) with any error messages or notifications you receive during the payment process, such as screenshots or recordings. Our representative will assist you in resolving this matter.
Add items to your shopping cart.
On the right-hand side of the screen, enter your discount code or select from recommended codes. Click "APPLY" to apply the discount.
Click the 'Check Out' button to proceed with your order, and enter the gift card code on the right side.
If you have not received an order confirmation email after making a payment, please double check whether your payment went through successfully and the contact email provided during checkout is correct. You can also contact us(Email:service@sleepts.com) to check if the order was placed. Please provide screenshots of the payment and transaction ID so we can assist you in this matter.
Customs duties are charged by customs authorities based on the policies of your country. Please note that buyers are responsible for these customs duties.
About Orders
If you need to cancel your order, please contact our customercare team within one hour of placing the order, and provide them with the order number. Please be aware that once an order has been shipped, it cannot be canceled.
If you have successfully placed an order, the order confirmation will be sent directly to the email address you used when placing the order. A shipping notification email will also be sent to the same email address after your order is shipped. Please kindly double-check if the email address you are checking is the same as the one registered when placing the order.Sometimes our emails may be misidentified as spam, so please check your spam folder to see if there are any relevant emails.
If you still can't find them using the above two methods, please get in touch with customer service(Email:service@sleepts.com)) for help. Our representative will assist you in this matter.
The signature prevents packages from being lost or stolen as the items you purchase are of high value. If you want to release the signature, you can have a neighbor sign on your behalf or arrange a pick up.
We are sorry for this inconvenience. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team(Email:service@sleepts.com) as soon as possible.
After-Sales
Of course yes. If you have any problems with your purchase, please keep the wig in its original condition and contact customercare team within 30 days from the date of delivery for returns or exchanges. For more detailed information regarding our return and exchange policy, please kindly check this link:
https://www.sleepts.com/pages/return-policy?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
Our wigs are packaged and shipped directly after styling, so the product you receive may have slight differences from the pictures. Additionally, the small curls may become slightly frizzy during shipping over long distance. You can easily fix this by giving it a simple touch-up or hair care upon receiving the product.
To achieve a more natural look, a small amount of setting product will be used on wigs with loose texture, like body wave or loose wave. Therefore, the curl will inevitably become loosen after several usages or washing. You can use a curling iron to restyle it, using styling mousse to maintain the style after restyling.
Each wig will be inspected thoroughly before being shipped. However, there might be some leftover cut hair from the trimming process. You can gently comb the hair with a wide-toothed comb or fingers, and the amount falling-out hair will gradually reduce.
The hair material of our wig is very healthy and shiny as it is directly collected from donors. Its color may not appear very black and can look a bit brownish in the sunlight.